PERSONAL INFORMATION YOU VOLUNTEER OR WHICH THE COMPANY MAY AUTOMATICALLY GATHER AND COLLECT FROM YOU
Generally the use of this Website may be used without giving the Company any information. Any domain name information that is collected by the Company is not used to personally identify you but is instead collected to measure the number of visits, average time spent on the Website and pages viewed. The Company uses this information to measure the use of the Website and to improve the contents.
The Company collects general business information relating to any affiliates, service providers, employees, contractors, shareholders, resort managers and other individuals of any affiliates, service providers and resorts.
However, to make use of any services and products exhibited on the Website including but not limited to registrations, reservations/bookings, exchanges and any enquiries we have to collect certain information about you.
We may collect the following information relating to any service exhibited:
A list of the products and services you express an interest in when you make use of the Website;
Your name and personal contact information which may include your full name and surname, identity number, gender, age, number of children, credit card information, membership details, account information, e-mail address, telephone numbers, fax numbers, physical address, P.O. Box address and title.
Information regarding your membership and/or shareholding to any Club, shareblock or resort which may include the resort name, unit or chalet number, module or week number, season, membership number, occupants and account details;
Information relating to exchanges, rentals and space banked points and credits, weeks, and any time module linked to your shareholding or membership to any Club, Shareblock or resort;
Information regarding your personal or professional interest, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
The Company may implement systems designed to intercept and monitor communications with the Company’s Associates, to the extent permissible in law, in which case you consent to such interception and monitoring.
When you make use of the Website, the Company automatically receives and records information on its server logs from your browser or mobile devices/platform, including your location, IP address, cookie information and any page you requested.
WHAT WE DO WITH THE INFORMATION
We use this information to process your requests and to provide you with a better service:
Provide services you have requested and notify you about important changes or developments to any of these services;
We respond to your inquiries and/or complaints and process your requests in relation to your information;
We follow up as part of Customer Care;
Update our records with your information;
Internal record keeping;
Conduct research, training and statistical analysis to improve our products, services and overall experience;
Competitions and other promotions;
Evaluating the effectiveness of our marketing and contact you for market research purposes;
To enable us to manage your account and facilitate membership.
We may contact you by e-mail, phone, fax or mail or any other means for any purpose set out in this section. We shall continue to contact you by way of such methods until you advise us in writing that you no longer wish to be contacted by certain methods.
ACCESS TO YOUR INFORMATION
When you become a registered Member of the Company, you are able to change and update your registered profile at any time. Should you require assistance with updating your account or removing your details form the site, this can be done by forwarding an email to us.
INTERNET PROTOCOL (“IP”)
An IP address is a unique number that is automatically assigned to your computer whenever you’re surfing the World Wide Web so that your computer and/or mobile devices can be identified by the web servers that provide the Web Page.
Cookies make web-surfing easier for you by saving your preferences so that we can use the saved information to facilitate your use of our Website when you return to the site.
We are committed to ensuring that your information is secure as required by law. In order to prevent unauthorised access or disclosure of this information we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from your interaction with the Website.
We use encryption when collecting or transferring sensitive data such as credit card information.
We may link you to other Websites which are not within our control. Once you have left our Website, we cannot guarantee the content and cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to any linked Website.
We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send any such information by e-mail, post, fax, mail or telephone or by any other electronic means where you have opted to receive such marketing material and have indicated to us how you wish to receive such marketing material when you registered for our services. You may opt-out of our direct marketing campaigns at any time, at which point we will not send you any direct marketing.
Should you be provided with services from any of the various service providers you will also be subject to the terms and conditions of the services and/or product and these terms will include additional information as to how we may contact you.
If you are a new customer or have previously requested information or e-mail any inquiries on any of our products, we may send you information on our range of services and/or products by e-mail until such a time as you provide a written request that you no longer wish to receive such information.
SHARING YOUR INFORMATION
We will not transfer, disclose, sell or distribute your personal information to third parties other than:
Where we have your permission;
Where we are required to do so by law;
Where it is needed by the service providers, affiliates, agents, advisors or others that exhibit services and/or products on the Website for you or in any ancillary activities linked to such services.
The Company welcomes ideas and feedback about all aspects of this Website. The feedback will be used to refine the service and may be shared with partners, affiliates and service providers either in aggregate form or with specific identifying characteristics removed.
In some instances you may provide comments to us regarding our services. These comments may be displayed on our Website to other users, if you do not wish your comments to be displayed please email us and shall remove your comment.