Holiday Options – Terms & Conditions

Ownership Deposits

  1. Full-week, midweek, or weekend intervals may be deposited.
  2. Points will be allocated according to the value of the week, weekend, or midweek deposited.
  3. By depositing, the Member relinquishes all user rights for the specific week, weekend, or midweek for the corresponding year.
  4. Deposits will only be accepted if all levies, management fees, and/or annual fees are fully paid and the account is active.
  5. By depositing with Holiday Options, the Member authorises Holiday Options to contact the resort, shareblock, or points club on their behalf to verify ownership details and levy status.
  6. Once deposited, the Member cannot retract any interval or portion thereof.
  7. In the event of a double reservation due to the Owner’s negligence, (such as depositing and/or renting the same week with multiple entities or privately) the Owner will remain liable for any costs incurred to resolve the double booking, including sourcing an alternative unit.
  8. Holiday Options reserves the right to use the deposited interval at its discretion.
  9. All intervals must be deposited at least eight (8) weeks prior to the occupation date.
  10. Deposit requests received less than eight (8) weeks before occupation will be subject to a fee of R1 500, should the week be accepted.
  11. Points are valid for thirty-six (36) months from the date of deposit.
  12. Points from a specific deposit may be extended for an additional six (6) months from the original expiry date at a cost of R650.
  13. All fees are subject to annual increases and may change without prior notice.

Booking Terms

  1. Members may exchange into any accommodation of the same size or smaller, and in the same or a lower season, using available Points.
  2. If the Member does not have sufficient Points, a Points Upgrade may be purchased at R1.00 per point.
  3. If the Member wishes to exchange into a higher season than originally deposited, a Season Upgrade Fee will be payable.
  4. If the Member wishes to exchange into a larger unit than originally deposited, an Upgrade Fee will be payable.
  5. All bookings must be confirmed with the correct guest details at the time of booking. Multiple bookings with the same guest name for the same dates will be considered duplicates and may be cancelled.
  6. An Exchange Fee is payable per exchange transaction. Please enquire about applicable Local and International Exchange Fees.
  7. All accommodation is subject to availability.
  8. All fees are subject to annual increases and may change without prior notice.

3. Cancellation & Refunds Policy

  1. Exchange bookings cancelled eight (8) weeks or more prior to occupation will forfeit the Exchange Fee, but Points used will be reinstated to their original expiry date.
  2. Exchange bookings cancelled between two (2) and eight (8) weeks prior to occupation will forfeit the Exchange Fee, and only 50% of the Points will be reinstated to their original expiry date.
  3. Exchange cancellations within two (2) weeks prior to occupation will forfeit both the Exchange Fee and Points used.
  4. Bonus Weeks cannot be cancelled or rescheduled. Doing so will result in forfeiture of fees paid.
  5. All cancellations must be requested via the Holiday Options Call Centre.
  6. Holiday Options will not be liable for cancellations caused by resorts becoming uninhabitable due to natural disasters, epidemics, or other force majeure events.
  7. Any change of date, resort, or unit will be treated as a cancellation, as the original booking will be cancelled to make a new reservation.
  8. In the event of a cancellation, no-show, or amendment, the fees paid will be forfeited in accordance with these terms.

4. Rental Placements

  1. Owner rentals are facilitated through our Affiliated Partner network, including but not limited to Gomelo and MyResorts.
  2. To facilitate a rental, members may need to be registered with the relevant Affiliated Partner.
  3. Rentals and retractions can be managed via the Holiday Options website for Gomelo and telephonically via Holiday Options, provided that the interval or nights are still available.
  4. By placing ownership on rental with an Affiliated Partner, the Owner agrees not to rent or sell the interval privately without:
     a) Notifying the Affiliated Partner immediately, provided the interval is still available.
     b) If the interval has been confirmed via the Affiliated Partner, only their confirmed guest may check in.
    Until such notification is received, the Affiliated Partner retains first preference to rent or sell the interval.
  5. It is the Owner’s responsibility to check the status of their ownership.
  6. If both the Owner and the Affiliated Partner rent/sell the same interval due to lack of notification by the Owner, the Affiliated Partner reserves the right to:
     a) Demand cancellation of the private rental, or
     b) Impose a penalty of up to 75% of the rental fee, payable on demand.
  7. The Owner authorises the Affiliated Partner to deduct any penalty from funds due or from future rental income.
  8. Gomelo facilitates midweek, weekend, and full-week rentals at rates determined by the Owner.
  9. MyResorts rents units at dynamic, market-driven nightly rates determined solely by MyResorts. Owners acknowledge they have no authority to set rental prices or require that their full interval be rented.
  10. Nightly rentals may yield a higher return per night, but this is not guaranteed. Each night is rented at the Owner’s own risk, with no assurance that any or all nights will be rented.
  11. The Affiliated Partner will retain a commission / adminestration fee for all confirmed rentals:
  • Gomelo: 20% (excluding VAT) of gross rental.
  • MyResorts: 35% (including VAT) of gross rental.
  1. No rentals are guaranteed.
  2. Payouts are processed after occupation during the month-end cycle, not in the month of booking, and may take up to six (6) weeks to reflect.
  3. To receive payment, Owners must provide:
  • Valid ID or passport
  • Bank confirmation letter
  • Cooperation with verification processes
  1. Only intervals with levies and fees fully paid will be accepted.
  2. 48-hour verification window applies (excluding weekends, public holidays, and office closures) for new rental listings.
  3. Owners authorise levy and ownership verification with the relevant resort/shareblock/club.
  4. If an account is in arrears, rental income may be withheld until in good standing.
  5. For co-owned or entity-owned timeshare, the signatory warrants authority to act on behalf of all owners and indemnifies Holiday Options against any resulting claims.

Special Note – Resorts Managed by VRS & RHS:

  • Net rental proceeds are paid directly to the shareblock and credited to the Owner’s account.
  • Funds will first be applied to outstanding amounts. Refunds must be requested directly from the managing agent.
  • No direct payments will be made to Owners at these resorts by the Affiliated Partner.

5. Booking Confirmation Terms

  1. Contact the resort at least three (3) days before occupation to verify your reservation.
  2. Check all confirmation details, including resort, number of guests, and arrival/departure dates.
  3. Comply with check-in/out times. Early check-ins are not permitted. Notify the resort if arriving after check-in time.
  4. No pets are allowed.
  5. Guest details on the confirmation must match the person checking in; valid ID is required.
  6. The resort may refuse admission without a valid confirmation/guest certificate or if occupancy exceeds limits.
  7. Children over 12 may not sleep on sleeper couches.
  8. The resort may reassign units of the same occupancy.
  9. Local taxes or charges for amenities may apply.
  10. Failure to follow resort rules or management directives may result in eviction without refund.
  11. Damages will be charged to the guest’s account.
  12. A Key & Breakage Fee applies per unit booked.
  13. No drop-off/pick-up services may enter the premises.
  14. Holiday Options is not liable for power or water disruptions.
  15. Non-compliance may result in eviction without refund.
  16. Resorts may refuse Day Visitors.

6. Marketing & Affiliates / Partners

  1. Marketing preferences for email and SMS can be updated by contacting our offices directly at info@holidayoptions.co.za.
  2. Certain member notifications (via email or SMS) cannot be unsubscribed from as they form part of essential membership communications intended to enhance the member experience.
  3. Members have the option to deposit or rent out their weeks. To facilitate the rental of owner weeks via the website, all members will be registered—at no cost—with our partner of choice, Gomelo. Members may be contacted or receive communication from Gomelo. Members may unsubscribe at any time by contacting Gomelo directly; this will not affect the primary services offered by Holiday Options.
  4. Partners and Affiliates may change from time to time. Members may receive communications or phone calls offering similar or related products and services. Members can unsubscribe directly with the contacting party, or alternatively, contact info@holidayoptions.co.za to unsubscribe.

7. Privacy

  1. Personal information collected by Holiday Options is subject to our Privacy Policy
  2. Terms and conditions may change without notice; members are responsible for reviewing them regularly.